ADRM CTO Matt Isgur Joins Conversations w/Lee at ISC West

At this year’s ISC West, ADRM was invited to participate in the AI Discovery Zone—an exclusive area where ten companies demonstrated how artificial intelligence is reshaping the security industry. Our Chief Technology Officer, Matt Isgur, joined Lee Odess on his Conversations w/Lee at ISC West Podcast series to discuss the evolution of ADRM’s managed services offering and the role AI plays in our flagship platform, DEFENDER. With a background in IT and 15 years leading security initiatives at MIT, Matt highlighted the need for smarter, more integrated tools in today’s complex security environments.

DEFENDER, which was named Best in Managed Services at ISC West, is a comprehensive security management platform that brings together support tickets, deployed assets, lifecycle tracking, and project management into one unified interface. With the recent AI features added in, users can ask natural-language questions like “What devices are out of warranty?” or receive real-time summaries within each module. These features make advanced security insights accessible to everyone—from field technicians to senior executives—without needing to navigate complex systems.

Originally developed to support ADRM’s own managed services team, DEFENDER was purpose-built to simplify the complexity of modern security environments. By combining real-time data, cross-functional visibility, and intuitive AI-powered insights, the platform empowers organizations to work more efficiently, respond faster, and make smarter, data-driven decisions. As the security landscape continues to evolve, DEFENDER ensures teams stay ahead—streamlining operations and unlocking new levels of operational clarity.

You can view Matt and Lee's conversation at this link: https://www.youtube.com/watch?v=YbvzyiwS5B8