Elevate your security strategy with proactive monitoring and management. Strengthen security and optimize operations with ADRM DEFENDER.
Proactive Security and Risk Management Platform
ADRM's DEFENDER Managed Services Platform is designed to enhance security and mitigate risks for managed service providers. With comprehensive automated risk management solutions, DEFENDER allows organizations to maintain a proactive security stance through real-time alerts, dashboards, and detailed monthly reports. Centralizing the management of integrated security systems like video management and access control, DEFENDER offers advanced reporting on system health, ensuring that security measures are both effective and reliable.
In addition to its robust monitoring capabilities, DEFENDER proactively manages software licenses, providing timely alerts for expirations or necessary updates to safeguard system integrity. This empowers organizations to continuously monitor their security systems and automate routine management tasks, streamline operations, and strengthen their overall security posture. By enabling data-driven decision-making, DEFENDER fosters a healthier operational environment, allowing organizations to focus on their core business while ensuring robust protection.
Asset
Management
DEFENDER platform delivers comprehensive oversight of hardware and software, maintaining a complete asset catalog and tracking the lifecycle of each asset from procurement to retirement. With configuration management for quick troubleshooting and automated maintenance scheduling, teams can efficiently manage tasks while accessing warranty and contract information to ensure effective planning.
Complete Asset Catalog: Maintain a thorough record of assets including hardware (servers, network devices, endpoints), software (licensed applications, security tools), and support agreements.
Configuration Management: Store and update configuration settings, ensuring your technical teams have an immediate reference point for troubleshooting.
Lifecycle Tracking: Track each asset from procurement through retirement with historical data on maintenance, replacements, and upgrades.
Maintenance Scheduling & History: Schedule and track maintenance tasks, including routine checks and emergency repairs, all with automated reminders and a detailed log of past activities.
Contract & Warranty Details: Quickly review warranty status, renewal dates, and vendor support agreements to plan and budget accordingly.
Site
Management
DEFENDER centralizes management of all physical locations, offering scalability for any organization. Users can easily manage site-specific data, document departmental structures, and monitor approved integrators and vendors. Asset visibility at each site enhances incident resolution, while historical assessments support informed decision-making.
Asset Visibility by Site: Quickly see which assets (e.g., cameras, sensors, networking equipment) are deployed at each location, enabling faster incident resolution and streamlined upgrades.
Scalable to Any Number of Sites: From a single office to a global enterprise, manage site-specific data—address, floor plans, IT layouts, and more—in one unified interface.
Site Assessments & History: Access archived assessments, previous upgrade records, past support tickets, and onsite issues to gain a historical perspective on any location
Departmental & Personnel Management: Document departmental structures and staff contact information for easier coordination when assigning tasks or addressing incidents.
Approved Integrators & Vendors: Keep track of trusted third-party contractors for maintenance, installations, or specialized support services.
Incident
Management
DEFENDER simplifies incident management by enabling quick creation of reports and task assignments for collaboration. Incidents can be linked to specific sites or assets for relevant notifications. Real-time dashboards offer visibility into current statuses, while an audit trail ensures transparency throughout the incident lifecycle.
Quick Incident Creation: Generate new incidents in seconds, logging critical information such as incident type, priority, and affected systems.
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Task Assignment & Collaboration: Assign action items to appropriate team members; collaborate and share updates directly within the incident record.
Real-Time Dashboards & Notifications: Keep teams aligned with live dashboards for tracking open incidents, current resolution status, and next steps.
Site & Contact Association: Link incidents to specific sites, assets, or contacts to ensure relevant stakeholders are informed and updates are delivered automatically.
Full Audit Trail: Document every step taken during the incident lifecycle, from initial report to final closure, ensuring transparency and compliance.
All-in-One Project, Risk
DEFENDER empowers organizations with robust tools for project, risk, and health management. It ensures real-time monitoring, milestone tracking, and proactive risk mitigation, delivering enhanced operational control and data-driven decision-making across deployments and infrastructure.
and Health Control
Project
Management
With robust tools for project management, DEFENDER evaluates deployments and upgrades using proprietary commissioning scoring. Projects are divided into phases for real-time tracking, while automated milestone alerts keep progress on schedule. Integration with asset and site management enhances data accuracy across projects.
Proprietary Commissioning Scoring:
Evaluate projects against key performance and security metrics, providing an at-a-glance assessment of project readiness and risk levels.
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Phased Planning & Progress Tracking:
Break projects into distinct phases (design, procurement, installation, testing) and monitor their progress in real time.
Milestone Alerts & Percent Complete:
Automate alerts when critical milestones are reached or when tasks exceed their allocated time, allowing proactive adjustments.
Meeting Notes & Documentation:
Link meeting minutes, decisions, and action items to each project so all stakeholders have a contextual record.
Integration with Other Modules:
Seamlessly pull data from Asset Management or Site Management to reduce duplication and improve project accuracy.
Risk
Management
DEFENDER supports proactive risk management by offering real-time alerts on cyber threats from CISA.gov, with customizable risk profiles for prioritization. It documents response actions for compliance and generates reports for regulatory adherence, while continuous monitoring ensures new vulnerabilities are swiftly addressed.
Real-Time Alerts from CISA.gov: Stay ahead of evolving cyber threats with up-to-date vulnerability advisories and recommended remediation steps.
Customized Risk Profiles: Classify and prioritize vulnerabilities based on their relevance to your assets, ensuring your team focuses on critical issues first.
Response Tracking & Remediation: Document response actions taken against each risk, providing evidence of due diligence and compliance.
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Compliance Support: Generate reports to demonstrate adherence to industry regulations, such as NIST, ISO 27001, or HIPAA, highlighting your proactive security posture.
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Continuous Monitoring: Automate checks across your environment, flagging new vulnerabilities in real time as they emerge.
Health
Management
Achieve visibility into system health through DEFENDER's monitoring capabilities. The platform tracks performance metrics across infrastructure components and notifies users of application issues. Lifecycle visibility and configurable Key Performance Indicators (KPIs) provide critical insights, while customizable dashboards cater to diverse team needs.
Lifecycle Visibility: Oversee each asset’s current status, from deployment and warranty coverage to planned upgrades or decommissioning.
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Application & Event Alerts: Integrate with key software systems to receive real-time warnings on performance degradations, critical errors, or unusual behavior.
Performance KPIs: Configure Key Performance Indicators to keep an eye on throughput, latency, resource utilization, or other critical metrics.
Infrastructure-Wide Monitoring: Track performance metrics across servers, storage systems, network components, and security appliances to detect issues early.
Customizable Dashboards: Design dashboards tailored to different teams (e.g., IT ops, security, executive view) for quick decision-making.
Support
Ticketing
DEFENDER enhances support ticketing by providing a centralized portal for submitting requests, ensuring streamlined handling. Custom categories prioritize issues, and real-time updates keep everyone informed. Integration with a knowledge base aids in self-service, while performance metrics support ongoing process improvements.
Centralized Submission: Provide employees or clients a single portal to log issues or requests, ensuring no ticket is lost or overlooked.
Categorization & Prioritization: Define custom categories and priority levels so that urgent issues receive immediate attention.
Real-Time Updates & Visibility: Automatic notifications keep requesters and support teams informed on ticket status changes, new comments, or resolution progress.
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Knowledge Base Integration: Leverage a built-in or connected knowledge base to suggest self-help articles or troubleshooting guides for common requests, reducing workload.
Performance Reporting: Monitor metrics like average resolution time, ticket volume by category, and satisfaction ratings to continuously refine support processes.
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In an era where system integrity is paramount, DEFENDER emerges as a forward-thinking solution, ensuring resilience and protection across vast global networks.
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